Payment Order can be issued as follows:
In electronic way (internet banking ePay24 / mobile application FortiPay)
It is the most convenient method of issuing a Payment Order.
- Logging in to ePay24 as well as to FortiPay via the same user’s name and password.
- Generation of the Payment Order by using templates saved in the computer.
- Approval of the current exchange rate (held currency/sending currency).
- Sending the Payment Order with the verification code obtained through SMS sent to a Client’s registered mobile phone number.
- Immediate confirmation of acceptance of Payment Orders available 24 hours a day together with payment instructions needed for sending held currency into the Client’s Payment Account.
By phone
This is an operative method for issuing a Payment Order, a payment can be sent only to the Client’s own account.
- Identification of the Client is made by available means of (e.g. verification of two figures taken at random from the User’s date of birth recorded in the standardised form DDMMRR).
- FORTISSIMO will accept the Payment Order during office working hours and issue for the Client a confirmation of acceptance and provide payment instructions needed for sending the held currency into the Client’s Payment Account.
- The Client approves by phone the offered exchange rate for conversion of the held currency into the sending currency.
- In case the Client sends payment from CPA, his/her payment will be processed after we get the Client’s payment instructions in writting.
By correspondence
This is a less operative method of issuing Payment Orders as it requires processing written documents, which increases the risk of mistakes made by the Client.
- The Client sends the completed Payment Order form with his/her signature according to the signature specimen provided on a form containing the list of authorised persons. A copy of an invoice proving the Client‘s liability signed by the Client is also acceptable.
- FORTISSIMO will processes the Payment Order during office hours immediately after it is received and send confirmation of acceptance to the Client’s registered e-mail together with payment instructions needed for sending held currency into the Client’s Payment Account.
- The transaction is assigned an exchange rate valid at the time of processing the Payment Order.
In person
This is the least operative method of issuing a Payment Order as it requires physical presence of the Client at the registered FORTISSIMO office.
- The Client submits the Payment Order on a completed printed form and signed according to the signature specimen provided on a form containing the list of authorised persons. A copy of an invoice proving the Client’s liability and signed by the Client is also acceptable.
- FORTISSIMO will process the Payment Order on the spot, issue for the Client confirmation of acceptance and provide instructions needed for sending the held currency into the Client’s Payment Account. This confirmation is also sent to the Client’s e-mail address.
- The Client approves the offered Exchange rate for conversion of the held currency to the sending currency.